Businesses account a lot of many countries’ gross domestic product, many small businesses in these countries uses a hodgepodge of two and one line phones while others use mobile phones to communicate with their customers. All businesses are after profit maximization and they will try everything possible to minimize expenditures and they will therefore prefer to use cheaper telephone systems in business operations. Business telephone systems are affordable by companies, they have them in low monthly lease, purchasing or subscription cost. Most business have adopted using telephone systems for communication, there are various reasons why small businesses as well as big ones choose to use telephone systems in their business operations. The following are importance of using telephone systems in business.
A a telephone system allows sharing of phone lines. There are various challenges that businesses that do not use a telephone system go through, for instance for a one employee to have access to a specific telephone line, then the line need to be terminated on that employee’s phone. If a business wishes that each employee to have his or her separate number, all that is needed in a telephone system is a phone line and jack installed for every employee. Telephone systems allows employees to share phone lines since the telephone system offers access to each line and telephone set and assigns a different extension for every employee in the organization that is needed to have the service.
A telephone system allows auto attendant. There are cases where businesses records a set of instructions and set a telephone system that when a customer calls, he or she will be directed to enter a certain extension or dial by name, telephone systems aid this auto attendant. Auto attendants are very effective replacement of receptionists in many businesses, they help to save costs of employing receptionists and therefore increasing the business’ profit margin.
Most businesses choose to use a telephone system because it allows the transfer of calls. A good business that is trusted by its customers always make sure that it appears professional, every successful business have already won attention as well as trust of customers to be professional and reliable. When calling a customer or when receiving a call from a customer, there should be no background noises as that will appear unprofessional, using a telephone system will allow transfer of call to the next employee who is in a suitable position to impress a client.